We Paid for a Bed. We Got Seven Months of Silence.
We signed a contract, paid a 60% deposit upfront, waited more than seven months — and never received the bed.
No product. No refund. No accountability.
On June 23, 2025, we signed a contract with the showroom to build a bed with a very specific design based on a clearly agreed-upon reference image.
The initial delivery date was set for August 1, with the possibility of a slight delay due to selecting natural wood — something we explicitly agreed to.
What followed was not a minor delay, but a prolonged pattern of execution errors, missed commitments, and failure to meet written obligations.
The Beginning: A Price Adjustment After Signing the Contract
A few days after signing the contract, we received a call informing us that there was a price increase. When we objected, the justification was that we had "requested modifications."
We had not requested any modifications. The design was exactly identical to the reference image agreed upon from the start — the same image on which the original quotation was based.
The detail they later described as a 'modification' — the headboard extending toward the nightstand — was clearly visible in that original reference image and had already formed the basis of the quotation.
We pushed back clearly, and were told: "Okay, let’s meet and discuss it in person."
A meeting was scheduled. We showed up. We were told: "Sorry, I’m not available right now — I’ll call you later."
The call came late at night. We couldn’t answer. We called back the next day. No answer. We called again the following day. No answer. Two days of complete silence.
Then a message arrived: an apology, citing a personal bereavement, followed by a brief reassurance — "I’ll do whatever you want."
No meeting ever took place. The issue was never formally resolved in writing. Despite the lack of clarity and the attempted price adjustment after contract signing, we proceeded in good faith.
The Design Phase: Repeated Mistakes and Having to Correct the Work Ourselves
In early July, 2D and 3D drawings were sent to us. They contained clear errors and did not match the agreed reference.
We sent detailed feedback.
We held a meeting to explain our notes.
Eventually, we had to redraw the correct layout ourselves and send it to them for approval.
From that moment, we began to feel that the project lacked proper technical and engineering review.
A Clear Administrative Problem: No Dedicated Account Manager
Throughout the project, there was no clear or consistent account manager.
Each time we communicated:
- It was a different person
- We had to re-explain everything from the beginning
- Previous notes were lost
- Responses were delayed
- On multiple occasions, we received no response for several consecutive days despite repeated follow-ups from our side
This internal disorganization directly impacted us.
At no point during the project did we have clarity on who was ultimately responsible for our account or for the final execution of our project.
The Wood Color Issue: Repeating the Same Mistake for Months
On July 14, we agreed on “Natural Oak” and sent a clear reference image for the exact shade we wanted.
What followed lasted until October 13:
- A color board was sent with very poor image quality
- We were asked to choose from an unclear photo
- Our original reference was ignored
- Non-matching samples were executed more than once
- Despite confirming they would prepare three comparison shades, only one was presented when we arrived
- We asked for an adjustment — the wrong shade was delivered again
- We had to visit the showroom multiple times due to mismatches
We visited the showroom multiple times in person to review samples, only to find that what we had explicitly requested had not been properly prepared.
It took nearly four months just to agree on the final wood color.
November: The Bed Declared “Ready” Without Review
On November 10, we were informed that the bed was ready for delivery.
We were surprised, as we had not seen it, reviewed it, or verified the finishing quality.
We clearly requested:
- Detailed, high-quality photos
- A video from multiple angles
- Confirmation that our notes were implemented
Our intention was not to delay delivery, but to ensure quality before receiving it.
However:
- There was no immediate response
- Sending the video was delayed
- On several occasions, messages went unanswered for days at a time
- We had to follow up repeatedly before receiving any response
Given the repeated lack of response and the pattern of issues up to this point, we decided to cancel the agreement.
Despite this decision, management later requested one final opportunity to correct the issues, which led to the December agreement.
Only after we informed them that we wanted to stop did the photos and videos finally arrive — on November 23. And when we reviewed them, it became clear that:
- The design differed from what was agreed upon
- The headboard was executed incorrectly
- Design details had been changed without our approval
This confirmed our decision. The product we never got to review before cancellation did not even match what was agreed.
December: A Final Opportunity After Trust Was Lost
After an apology from management, we decided on December 15 to grant one final opportunity.
However, even after this second chance, the same issues resurfaced:
- The design was clearly executed incorrectly — it did not resemble the agreed-upon design
- We were asked again for “feedback” despite having sent it multiple times
- We requested videos and photos multiple times but did not receive them
- They proposed mounting the bed to the wall, despite our explicit confirmation from the very beginning that we did not want any wall fixation. This was not a minor adjustment — it directly contradicted our original requirement that the bed be fully freestanding, as we had clearly stated that we could not modify the wall in any way.
No real progress was made throughout December.
January: A Meeting to Set a Final Deadline
Because nothing had moved forward since the December agreement, we had to meet again in January to formally establish a new plan.
It was agreed that:
- The headboard would be completely rebuilt
- A final delivery date was set for February 5
- We clearly confirmed that we would not accept delivery after that date
This was a clear, written, final deadline.
After the New Agreement: The Same Cycle Repeated
Even after the final opportunity:
- Drawings were again sent starting from older versions
- Previously discussed errors reappeared
- Several days of detailed review were needed to finalize the design
- Communication remained slow
- Follow-up was always initiated from our side
Despite this, we waited for the final execution.
February 5: No Delivery, No Apology, No Commitment
February 5 passed — the final written deadline we had formally agreed upon.
There was no communication from their side. No apology. No update. No new delivery date.
We called them on the 5th. No response. We followed up again. No response. We reached out a third time. Still nothing.
It took approximately 10 days and three separate attempts from our side before someone finally contacted us — a different partner — claiming the bed was ready and that they would deliver "next week."
This disregarded the formally agreed written deadline and reflected a clear failure to meet contractual commitments.
We requested a refund.
The request was refused on the basis that they had “done what they could.”
As of today, we have neither received the bed nor been refunded the 60% deposit already paid.
After more than seven months from signing the contract, we were left with no product and no resolution.
The Repeating Pattern
At every stage, the same cycle repeated:
- A clear commitment was made
- The execution did not match what was agreed
- Communication slowed or stopped
- Reassurances were given
- Deadlines were missed
This pattern persisted despite multiple meetings, written confirmations, and even a formally signed addendum with a new final delivery date.
Conclusion
This experience was not a single mistake or a minor delay.
It was a consistent pattern of:
- Modifying the agreement after signing the contract
- Repeated design errors
- Weak project management
- No dedicated point of contact
- Periods of silence and delayed responses
- Repeating the same wood color mistake multiple times
- Major design changes without approval
- Failure to meet a formally written delivery deadline
- Repeating the same issues even after being granted a final opportunity
We gave chances.
We overlooked mistakes.
We visited in person to follow up.
We signed an addendum with a new deadline.
In the end, the commitment was not honored.
We are sharing this experience so that any future customer can make a fully informed decision before entering into an agreement.